Healthcare software company Commure and home-based care provider Compassus have partnered to automate patient referrals through a jointly developed platform called Commure Orchestrator. The system consolidates referrals from fax, payer portals and email, then matches patients with available clinicians based on location and discipline.
Platform Reduces Processing Time
Compassus began using Orchestrator in early 2026 after six months of joint development. According to Commure, the platform handles more than 500,000 referrals annually, cutting processing time from about an hour to under 10 minutes per referral. The companies report they have been able to process 6% more admissions with Orchestrator, and missed referrals fell 22% in states where the system has operated longest.
“Our focus is getting patients home from the hospital and settled into care as soon as they’re ready,” said Evan Kramer, senior vice president of innovation and operational excellence at Compassus, in a statement.
Previously, intake teams switched among as many as 15 systems to process referrals that could span 60 to 80 pages. Orchestrator writes referral and insurance information back into Compassus’ existing systems to reduce duplicate data entry and provides a shared view of each referral’s status. Compassus expanded the platform in phases, using feedback from early programs to refine the workflow.
Commure’s Funding and Industry Developments
Commure raised $200 million in growth funding from General Catalyst’s Customer Value Fund (CVF) last year. CVF provides sales and marketing costs without equity dilution, taking revenue shares from new customers up to a cap. Commure keeps all future profits, owing nothing if the investment fails to generate returns.
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Basalt Health raised $20 million in September for a post-acute referral platform.
Integration and Expansion
In June, Commure declared that Orchestrator was generally available. It explained that the solution can link to its call-center and virtual intake agents, enabling appointment scheduling while gathering consent paperwork, pre-visit data and insurance information.
This collaboration reflects a wider shift toward tech-driven health services. In May, Commure secured a $70 million investment from a round headed by General Catalyst, lifting its cumulative capital to $750 million and valuing the firm at $7 billion after money. The firm indicated the proceeds will fund growth of its revenue-cycle and practice-management suite, improve its shared-intelligence features, and push into international health markets.
Several other firms are creating solutions to aid providers with referral handling and back-office tasks in home-based and post-acute settings. In September, Basalt Health obtained $20 million to build a platform that assists post-acute centers in evaluating hospital referrals and deciding on patient admissions. The product also facilitates benefits verification and prior-authorization processes.
In May, Enzo Health secured $20 million for its home health AI platform, which reviews documentation for reimbursement and compliance and provides referral recommendations related to coverage and eligibility. The company said it planned to expand into skilled nursing and hospice care.
